Specialist Merchant of the Year
Decanter World Wine Awards 2008 & 2009
of the Year for New Zealand
International Wine Challenge 2005 to 2009
Non-Delivery and Cancellation
If any bottles are broken or spoilt upon delivery, please contact us and we will replace or refund the wine. If you change your mind about your order, please contact us and we will do our best to help, however we reserve the right to charge for any subsequent costs relating to collection and re-delivery. You may cancel your order for any reason up to and including 7 days from the date of delivery of your order, provided all the bottles are unopened and intact, however we reserve the right to charge for any collection costs that are incurred. We will refund the price of the order, minus any collection costs, within 30 days from the date of cancellation. Claims for non-delivery must be made within three months of your order date. Any complaint is taken very seriously and we endeavour to respond to complaints as soon as possible. If you have any questions regarding orders and general enquiries please do let us know by:
Intellectual Property Rights
All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of The New Zealand House of Wine, or the applicable licensor. Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of The New Zealand House of Wine) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited. Permission is granted to electronically copy, and to print in hard copy, portions of this website for the sole purpose of placing an order with The New Zealand House of Wine or using this website as a shopping resource.
All information (including credit card details) is sent and received using the latest in secure e-commerce software. The New Zealand House of Wine will continue to use new security protocols and software as they become available. If you have any questions about any aspect of site security please contact us using the Contact Us link at the very bottom of this page.
The New Zealand House of Wine has taken every effort to ensure that the information on this website is correct, accurate and up to date. However, The New Zealand House of Wine takes no responsibility whatsoever for information that is incomplete, inaccurate or out of date. The New Zealand House of Wine shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.
All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland. The New Zealand House of Wine makes no representation or will not be held liable for any action placed upon the website by individuals from other locations. The New Zealand House of Wine assumes no responsibility whatsoever for any links to the Internet or other third party websites from its website. Once you activate these links you will leave this website and The New Zealand House of Wine will not be responsible, or liable, for the content of any other websites on the Internet to which you may visit from its site. The New Zealand House of Wine also prohibits all persons from providing hypertext or other links to our website, (other than to our home page) from their web site or from a third party's web site without our prior written consent.
It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of photographic ID. In the event that this is not satisfied they are not permitted to leave the wine.
If you wish to contact us directly, please use the contact details supplied on the Contact Us page.
If you do have any comments on the above, or you simply wish to contact us, please feel free to e-mail, call or write to us. We reserve the right to make changes to the website or to this disclaimer at any time. This does not affect your statutory rights as a consumer.