Delivery Details

Delivery Rates	Order Value
	Less than £100	£100 +	£200 +
Delivery to England, Wales and Scottish Lowlands	£9.59	£5.99	FREE Delivery

 

 

 

 

Dispatch of orders is usually within 1 to 5 working days (Mon to Fri) from receipt of the order, whereupon an automated confirmation email will be sent to your email address on the day of dispatch. If you need delivery for a specific occasion or event, please ensure adequate time is allowed.

 

If you do not receive your automated order confirmation and dispatch confirmation, please note they can sometimes be filtered out, so do check your bulk/spam mail folders and mark 'not junk' if required.

 

Upon dispatch (normally within 1 to 5 working days from receipt of order), the courier service used will be 'Next Day' (Mon to Fri). For example, if you receive your "dispatched" confirmation on a Friday, then your order should be out for delivery with the courier firm on the next working day, Monday.

 

Standard weekday delivery times are between 8:30am - 5:30pm.

 

Please note that the courier firm is unable to provide special timed deliveries, or Saturday delivery. It is a normal Next Day courier service, and their drivers are NOT able to accommodate special arrangements (e.g. calling our customers individually ahead of time, etc) so please bear this in mind when specifying instructions.

 

If no delivery attempt has been made the following working day after receipt of the dispatch confirmation (or the order has not been left as instructed), please inform us AS QUICKLY AS POSSIBLE and we will contact the courier firm to request further information on the consignment status.

 

Our UK deliveries are undertaken by a reputable national courier service. All asterisked address and contact information requested during the purchase process must be provided. Failure to provide adequate or valid information will delay dispatch of your order.

 

If the order has specified that someone will be available to sign, and no-one is available to receive the wine on the date of delivery, a card will be posted. If the order has specified that a neighbour can sign, and no nearby neighbour is available to receive the wine on the date of delivery, a card will be posted. A re-delivery date should then be arranged directly with the local depot as soon as possible.

 

If no-one is available to sign for the wine on the second attempt, it will be held at the depot for 2 to 3 days for collection. Alternatively we can arrange for the depot to redeliver the consignment at the standard delivery charge (please see delivery table above).

 

If it fails to be either collected or redelivered, it will be returned to our warehouse and we reserve the right to charge for any further costs incurred in arranging redelivery.

 

 

You may request that your wine is left somewhere on the premises without a signature (for instance, a shed or porch) if you are likely to be out, but our insurance does not cover unsigned deliveries so please be aware that this is at your OWN RISK.

 

We are happy to pass on your instructions, however be aware that we use a third-party national courier network and for this reason would NOT recommend this option. We may suggest a safer delivery solution if particularly unsecure or impractical instructions are provided for wine to be left unattended in high-risk areas.

 

 

You can choose to have your wine delivered to a different address to your home (billing) address by adding the relevant address to your 'Address Book' in your 'Account Details', or by clicking the 'Deliver to New Address' button during the ordering process.

 

 

 

 

Although our wines may be ordered in any quantity, our standard cases sizes are 1, 2, 3, 6 and 12 bottle packs so if the wine is a gift you may wish to stick to these amounts, for neatness of presentation.

 

Wines are transported via national courier network in sturdy, courier-strength cardboard packs for safe transit. We are unable to individually gift-wrap bottles, etc. however our packaging is tidy and presentable. Orders are confirmed by email only; no information (pricing or otherwise) is enclosed in the packs, except a company leaflet (unless you have added a personal message).

 

We require a valid telephone number for the recipient; if the order is a gift delivery we often prefer to avoid potential delivery issues by contacting the recipient to arrange a convenient delivery date before dispatching. Failure to provide valid contact information could delay dispatch of your order. Please note that we reserve the right NOT to follow instructions to leave gift deliveries unattended (on a doorstep, etc) as this is rarely appropriate - in these circumstances we will check first with the recipients to see whether this is acceptable, or if a safer solution can be found.

 

Delivery hours are Mon to Fri during working hours, so do please consider whether this is suitable BEFORE placing the order (for example, instructing us to deliver to a home address when the recipient is at work all week is likely to cause problems for them). Delivery to a work address is often more practical, as two unsuccessful delivery attempts by our couriers will result in the recipient having to collect the wine from a regional depot, which may not be appreciated.

 

 

 

 

If you would like to liaise with us regarding arranging a convenient delivery day, or if you have any further queries regarding our delivery process, do please contact us using the details supplied on the 'Contact Us' page and we will do our best to accommodate. If a particular delivery address proves to be persistently problematic for our couriers to negotiate for any reason, we reserve the right to request that the customer provides an alternative, more practical address.