Delivery Details
Information regarding delivery of your wine
DELIVERY WITHIN MAINLAND UK ONLY.
Delivery charges for mainland UK delivery (Mon to Fri) are as follows:
| Delivery Rates |
Order Value |
|
Less than £100 |
£100 + |
£200 + |
|
Delivery to England, Wales
and Scottish Lowlands |
£9.59 |
£5.99 |
FREE
Delivery |
Our wines may be ordered in any quantity, we do not impose any minimum order restrictions. Our standard case sizes are 1, 2, 3, 6 and 12 bottle packs.
The delivery charge for orders with a value less than £100 is £9.59, for orders with a value of over £100 the charge is £5.99. For orders with a value of over £200, we offer FREE delivery.
EXCLUDED UK DELIVERY REGIONS:
Apologies but unfortunately we are unable to offer delivery to the following postcode ranges & areas:
Northern Ireland, Isle of Wight & Isle of Man
We are unable to deliver to the following postcode ranges & areas:
BT1 to BT99, PO30-to-PO41, IM1-to-IM9 & IM86, IM87, IM99
Channel Islands
We are unable to deliver to the following postcode ranges & areas:
TR21-to-25, GY1-to-GY9 & JE
Remote Scottish Areas
We are unable to deliver to the following postcode ranges & areas:
AB37 & AB38, AB41-to-AB56, DG, FK19-to-FK21, HS, IV1-to-IV40, IV41-to-IV51,IV52-to-IV54, IV55-to-IV56, IV63, KA27, KA28, KT15-to-KT17, KW1-to-KW17, PA20-to-PA40, PA41-to-PA78, PH15-to-PH41, PH42-to-PH44, PH49-to-PH50 & TD, ZE
GENERAL DELIVERY INFORMATION
Please ensure a Mon to Fri delivery service is suitable BEFORE placing an order.
Dispatch of orders is usually within 1 to 5 working days (Mon to Fri) from receipt of the order, whereupon an automated confirmation email will be sent to your email address on the day of dispatch. If you need delivery for a specific occasion or event, please ensure adequate time is allowed.
If you do not receive your automated order confirmation and dispatch confirmation, please note they can sometimes be filtered out, so do check your bulk/spam mail folders and mark 'not junk' if required.
Upon dispatch (normally within 1 to 5 working days from receipt of order), the courier service used will be 'Next Day' (Mon to Fri). For example, if you receive your "dispatched" confirmation on a Friday, then your order should be out for delivery with the courier firm on the next working day, Monday. (Please note the couriers do not deliver on Bank Holidays.)
Standard weekday delivery times are between 8:30am - 5:30pm.
If you are sending the wine as a gift, please read our GIFT DELIVERY section carefully.
Please note that the courier firm is unable to provide special timed deliveries, or Saturday delivery. It is a normal Next Working Day courier service, and their drivers are NOT able to accommodate special arrangements (e.g. calling our customers individually ahead of time, etc) so please bear this in mind when specifying instructions.
If no delivery attempt has been made the following working day after receipt of the dispatch confirmation (or the order has not been left as instructed), please inform us AS QUICKLY AS POSSIBLE and we will contact the courier firm to request further information on the consignment status.
THE DELIVERY PROCESS:
Our UK deliveries are undertaken by a reputable national courier service. All asterisked address and contact information requested during the purchase process must be provided. Failure to provide adequate or valid information will delay dispatch of your order.
If the order has specified that someone will be available to sign, and no-one is available to receive the wine on the date of delivery, a card will be posted. If the order has specified that a neighbour can sign, and no nearby neighbour is available to receive the wine on the date of delivery, a card will be posted. A re-delivery date should then be arranged directly with the local depot as soon as possible.
If no-one is available to sign for the wine on the second attempt, it will be held at the depot for 2 to 3 days for collection. Alternatively we can arrange for the depot to redeliver the consignment at the standard delivery charge (please see delivery table above).
If it fails to be either collected or redelivered, it will be returned to our warehouse and we reserve the right to charge for any further costs incurred in arranging redelivery.
UNATTENDED DELIVERY:
You may request that your wine is left somewhere on the premises without a signature if you are likely to be out (for example, out of view in a shed or garage), but our insurance does not cover unsigned deliveries so please be aware that this is always at your OWN RISK.
NB: The courier firm will not leave premium wine in open view on a doorstep for obvious reasons, so please don't ask us to do this - it is only likely to cause problems and inconvenience when it ends up having to be collected from a local depot instead.
We are willing to pass on sensible instructions whenever appropriate, however please be aware that we use a third-party national courier network and for this reason would never recommend unattended delivery ourselves. We also reserve the right to ignore such notes altogether if particularly unsecure or impractical instructions are provided for wine to be left unattended (e.g. on a doorstep) in high risk areas.
DELIVERY ADDRESSES:
You can choose to have your wine delivered to a different address to your home (billing) address by adding the relevant address to your 'Address Book' in your 'Account Details', or by clicking the 'Deliver to New Address' button during the ordering process.
GIFT DELIVERY:
Please ensure a Mon to Fri delivery service is suitable BEFORE placing an order.
Dispatch of orders is usually within 1 to 5 working days (Mon to Fri) from receipt of the order, whereupon an automated confirmation email will be sent to your email address on the day of dispatch. If you need delivery for a specific occasion or event, please ensure adequate time is allowed.
Delivery hours are Mon to Fri during working hours, so do please consider whether this is suitable BEFORE placing the order - for example, instructing us to deliver to a home address when the recipient is at work all week is likely to cause major problems for them. Delivery to a work address is often more practical, as two unsuccessful delivery attempts by our couriers will result in the recipient having to collect the wine from a regional depot, which may not be appreciated.
Although our wines may be ordered in any quantity, our standard cases sizes are 1, 2, 3, 6 and 12 bottle packs so if the wine is a gift you may wish to stick to these amounts, for neatness of presentation.
Wines are transported via national courier network in sturdy, courier-strength cardboard packs for safe transit. We are unable to individually gift-wrap bottles, etc. however our packaging is tidy and presentable. Orders are confirmed by email only; no information (pricing or otherwise) is enclosed in the packs, except a company leaflet (unless you have added a personal message).
Failure to provide valid contact information will only delay dispatch of your order. We require a valid telephone number for the recipient. If the order is a gift delivery to a domestic address and you would like us to call ahead to arrange a convenient day for delivery, please request this via our 'Contact Us' form, always ensuring that you quote the order number.
Please note that we reserve the right NOT to follow instructions to leave gift deliveries unattended (on a doorstep, etc), especially in busy city areas, as this is rarely appropriate - in these circumstances we will ask the couriers to try and find a neighbour to sign, otherwise a card will be posted as normal and the recipient will need to rearrange a delivery date direct with the local depot.
If the wine is a gift and you wish to pass on a message, or delivery notes, you will have an opportunity to note these towards the end of the ordering process. Messages are enclosed in the case exactly as written, so please remember to clarify who the message is from!
If the gift is for a special occasion, please note our dispatch timescales (within 1 to 5 working days from receipt of order, via Next Day Mon-Fri courier service) and allow plenty of time to avoid disappointment.
DELAYS AND/OR QUERIES:
We will contact you by email if we are made aware of any unexpected delays, or have any queries regarding your order. Certain wines and vintages may occasionally be subject to availability, however we will contact you by email before dispatching to confirm whether you will accept a substitute, or earlier/later vintage, by way of replacement.
SPECIFIC DELIVERY REQUESTS:
If you would like to liaise with us regarding arranging a convenient delivery day, or if you have any further queries regarding our delivery process, do please contact us using the details supplied on the 'Contact Us' page and we will do our best to accommodate. If a particular delivery address proves to be persistently problematic for our couriers to negotiate for any reason, we reserve the right to request that the customer provides an alternative, more practical address.
