WE ARE STILL OPEN
We are currently experiencing an unprecedented number of orders. Due to the ongoing COVID-19 outbreak, our operations team are working with a reduced number of staff in order to implement the recommended social distancing protocols. For these reasons, delivery times may be slightly longer than usual, however all orders will be processed as soon as possible.
General delivery Info
ZONES AND PRICES
We do not deliver outside of mainland UK. Please find below packaging and national courier costs within mainland UK (England, Wales and Scottish Lowlands):
Order value less than £100 = £9.59
Order value greater than £100 = £5.99
Order value over £200 = FREE delivery
***Our wines may be ordered in any quantity, we have no minimum order restrictions. However to achieve the best possible Special Offer prices across all products, simply purchase ANY six bottles or more (same or mixed).***
Please note that smaller quantities require greater protection to survive transit safely, and suitable reinforced packaging to enable this is reflected in our P&P prices.
Wines may be ordered in any quantity, however please note our standard packaging sizes are 1, 2, 3, 6 and 12 bottles - so for gifts we would recommend sticking to these quantities for neatness of presentation.
The majority of orders are dispatched quickly, within 1 to 2 working days (Mon to Fri) from receipt of order. Please note Bank Holidays are not included as working days; the courier firm do not deliver on Bank Holiday Mondays and Fridays.
Very occasionally an order may be delayed slightly longer if we are awaiting incoming stock ourselves into our warehouse, however if it has not been dispatched within 5 working days, do please let us know.
Upon dispatch an automated confirmation email is sent to the account email address provided. If wine is required for a specific occasion or event, please feel free to Contact Us
to check stock availability and allow adequate time for delivery. After dispatch from our warehouse the order will then be out for delivery the following working day (Mon to Fri) via 'Next Day' courier service.
If no-one is home to take receipt, a card will be posted with consignment and local depot details. Please call your local depot directly to book a re-delivery date (or arrange collection if preferred) as soon as possible.
You may cancel your order at any time until 7 working days starting the day after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in merchantable condition.
It is not permitted to purchase wine under the age of 18. To place an order confirmation of legal age is required in accordance with and agreement of our Terms & Conditions
FAULTY OR DAMAGED GOODS
If one of the products received is believed to be faulty or tainted in some way upon opening, please retain the bottle, including its contents, and inform us immediately.
In the event of damage or breakages, cases should always be returned to us and not delivered to the customer by the courier firm. Should this unlikely circumstance occur, please refuse the delivery and notify us immediately. An intact replacement case will then be dispatched.
DELAYS OR QUERIES
We will contact you by email if we are made aware of any unexpected delays, or have any other queries regarding your order. Certain wines and vintages may occasionally be subject to availability, however we will contact you by email before dispatching to confirm whether you will accept a substitute, or earlier/later vintage, by way of replacement.
SPECIAL DELIVERY REQUESTS
If you would like to liaise with us regarding arranging a convenient delivery day, or if you have any further queries regarding our delivery process, do please get in touch via our Contact Us
page and we will do our best to help.
EXCLUDED UK DELIVERY REGIONS
Apologies but due to courier restrictions, unfortunately we are unable to offer delivery to the following areas/postcode ranges:
Northern Ireland, Isle of Wight & Isle of Man
BT1-to-BT99, PO30-to-PO41, IM1-to-IM9 & IM86, IM87, IM99
TR21-to-25, GY1-to-GY9 & JE
Outer Scottish Areas
AB37-to-AB39, AB41-to-AB56, DG, FK19-to-FK21, HS, IV1-to-IV40, IV41-to-IV51,IV52-to-IV54, IV55-to-IV56, IV63, KA27, KA28, KW1-to-KW17, PA20-to-PA40, PA41-to-PA78, PH15-to-PH41, PH42-to-PH44, PH49-to-PH50 & TD, ZE